Holy cow! these people are rockstars!

I have a Rotomation on our canning line. So the canning manufacturer was the one who actually bought the equipment from Rotomation but about a million cans and four years later I'm well out of any warranties.

Anyway it started off I needed just a small part for repair on the Rotomation. They overnighted it at no charge!

Then human error set in. I know I miss assembled something and could not figure it out. Hours and hours of tech support on the phone and they were extremely patient, did a teams meeting for a few minutes, exchanged photographs and diagrams. All in all it was several hours of tech support throughout the day today.

 Finally they help me figure out my human error and everything is working at should be they really went above and beyond the call and I would have to say I highly would recommend them and their equipment to anybody based on my experience!!!

Bob Southard, Burnt Hickory Brewery

7/15/21

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Nucleus at the moment of launch from Andøya Space Center

Dear Mr. Lane,
It is with great pleasure that I tell you, on behalf of the whole Nammo Space team, that the launch of our first hybrid sounding rocket was a complete success. 

As part of the Ground Support Equipment for this launch (as well as during the static test campaign), the 3 positions actuators that we acquired from you were used to fill the propellant in the rocket and to pressurize the full system. Both actuators worked perfectly fine and we are very happy with their behaviour. You can find attached a picture of the installation of the A32 actuator on the launch pad with the rocket already in position.

Bastien Haemmerli
Development Engineer - Hybrid Rocket Propulsion
Aerospace Propulsion
Nammo Raufoss AS 
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x3 indexer in use

 Norman, I pass by this indexer often. It is a X3-120-CW-S75-3F1-3C-E that you sold me in 2005. It just keeps plugging away.
 Roger Brown

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Norman, no one gives an outstanding quality of technical support which you do. It is my opinion that is the reason for our getting orders and why you can get as much business as you want. To even get commercial responses from most firms is difficult but technical ones on the level you offer simply do not exist. Many thanks!
Kindest regards,
Richard

  W.R. Magnus company logo

 

"I wanted to thank you for the extra mile effort you put into meeting our needs on this project. In two days you assembled all of the actuators we needed. Your competitor took 2+ days to give us a quote and they did not even offer us a workable solution. I have known of your product line for many years, but now I know about your customer service. Thank you again."
 James Brodhead
 Boeing Commercial Airplane Co.  Boeing Commercial Airplane company logo

"Jenna – Can I just say, it has been a while since I have worked with someone with such great customer service.  Thank you very much for all of your help!"
 Audrey Lartey

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Spruce Creek robotics"What a gift to the students (of Spruce Creek High School) to be able to work side by side with an experienced engineer to build their  competition robots…Your contribution is priceless."
 Executive Committee
 Volusia Manufacturing Alliance

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